Frequently Asked Questions

Who are you?

Glad to meet you! We are The Twinkly Store. We are passionate about 'light'. We specialize in finding products which are all in some way connected to 'light' and that for the most part you will not find in a traditional high street store. Our goal is to make sure that you have access to safe, reliable, and innovative products, for a price that will leave you jumping with joy and of a quality that won’t leave you wishing for more!

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as your order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery times to the UK usually take 7-15 days.

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using our Track Your Order page.

What happens if the estimated delivery time passed and I still did not receive my order?

Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at support@thetwinklystore.com or by using the Contact Us page.

What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at support@thetwinklystore.com right away. We will only replace damaged goods within 48 hours of receiving your order.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@thetwinklystore.com, or using our Contact Us page.

Your refund will be automatically processed as soon as the order returns to our warehouse.